First: Guarantee of Western Sniper Products (scopes, binoculars, rifles)
The warranty period is determined on a product basis, generally one year for binoculars, scopes and rifles unless another period is stated on the product.
The warranty for air rifles is limited to damage or malfunction of the main parts and does not include wear and tear of rubbers or consumable parts.
The weapon must be handed over to the branch by its owner along with the license for examination, to determine the cause of the problem and to determine the cost if necessary. The weapon cannot be received by shipping or by anyone other than its owner, according to the instructions of the Ministry of Interior.
If there is a manufacturing defect in one of the parts, Qannas Al Gharbia is obligated to repair or replace it. If it is not available, Qannas Al Gharbia is obligated to provide it within a period of 60 days or more, depending on the import conditions and the availability of the part at the manufacturer.
The inspection fee for binoculars and endoscopes is 100 riyals, which is refunded if a defect is proven, and is not refunded if the product is free from manufacturing defects.
The warranty does not cover impacts, dents, breakage, or immersion in water.
The warranty does not cover damage caused by improper installation or excessive tension.
The inspection period is 15 to 30 days, and no replacement or refund claim is allowed before the end of this period.
If the defect is proven:
The product will be replaced with a similar one if repair and maintenance are not possible, provided that the original product is replaced with the same basic accessories such as cartons, bases, keys, etc.
If it is not available, an alternative from the same category will be offered, and the customer is not entitled to a refund unless a suitable alternative cannot be provided.
Shipping fees for products under warranty to and from Qannas Al Gharbia are at the customer's expense (80 riyals round trip), excluding inspection fees or bringing the product for inspection to our branch in Taif.
Second: Guaranteeing the products of local agents
Western Sniper is an authorized distributor of certain products such as binoculars and scopes. In the event of a defect during the warranty period, our role is to act as an intermediary to facilitate procedures with the agent.
Contact via WhatsApp 0561046190 or email:
[email protected] during working hours (Saturday to Thursday - 2:00 PM to 9:00 PM).
Product inspection period at the agent: 15 to 30 days .
Payment is made:
Shipping fees (round trip) are 80 riyals .
A 100 riyal inspection fee is refundable if a manufacturing defect is found, and is not refundable if the product is found to be safe.
The mechanism for examining binoculars and endoscopes
The warranty includes:
Accuracy of the clicks.
Tolerate rebounds (as per company recommendations).
The bounce test mechanism is done using a special device. The net is set to the zero point, and then the product is exposed to a high bounce. Then, the device is returned to check if the net is stable or has moved from the zero point.
Lens clarity lasts for one year (excluding prolonged sun exposure or scratches).
Clarity testing mechanism: Comparing the lens to a new product of the same model at a distance of 100 meters.
The warranty does not cover: damage caused by misuse or excessive tension on the bases, the presence of tension marks on the telescope tube, dents, or attempts to disassemble the product.
In case of disagreement over accuracy, the endoscope is tested by a dedicated, independent device without any human intervention or evaluation.
All products are inspected by professional technicians, and maintenance, spare parts, or replacements are provided depending on the product's condition.
